Privacy Policy

Turnkey Technology LLC ("we", "our", "us") is a UAE-based building technology specialist incorporated in Dubai, United Arab Emirates. We deliver intelligent building solutions including Building Management Systems (BMS), Home & Building Automation, Guest Room Management Systems (GRMS), ELV Systems, IAQ Systems, and Security Systems.

Our registered address is 2 Street 65 - Dubai Investment Park 2 - Dubai - UAE. For all data-related enquiries, contact us at technology@texturnkey.com.

We collect personal information only when you voluntarily provide it or when it arises naturally from your use of our website and services.

Information you provide directly:

• Name, job title, and company name when you submit an enquiry or request a proposal
• Business email address and phone number through our contact form or direct outreach
• Project details, scope descriptions, and site information shared during consultations
• Correspondence and communication records from emails or calls

Information collected automatically:

• IP address, browser type, and device information when you visit our website
• Pages visited, referral source, and time spent on the site via analytics tools
• Cookie data as described in our Cookie Notice below

We use personal data only for legitimate business purposes and only to the extent necessary for those purposes:

• Responding to enquiries, project briefs, and proposal requests
• Communicating about ongoing or prospective projects and services
• Providing technical support and post-installation assistance
• Sending relevant industry updates or company news where you have opted in
• Improving the performance and content of our website
• Complying with legal obligations under UAE law
• Protecting the security of our systems and business operations

We rely on the following legal bases for processing your personal data under UAE Federal Decree Law No. 45 of 2021:

• Contractual necessity - processing needed to perform a contract or respond to a pre-contractual request
• Legitimate interests - where our business interests in maintaining client relationships, improving services, and securing our systems are not overridden by your rights
• Legal obligation - where we are required by UAE or applicable law to retain or process data
• Consent - where you have given clear, informed consent, such as subscribing to communications

We do not sell, rent, or trade your personal information. We may share data in the following limited circumstances:

• With trusted service providers (e.g., hosting, analytics, email delivery) who process data on our behalf under strict confidentiality obligations
• With project partners or sub-contractors only where required to deliver agreed services, and only to the extent necessary
• With regulatory authorities, courts, or law enforcement where required by applicable UAE law
• In connection with a merger, acquisition, or sale of business assets, subject to equivalent privacy protections

All third-party processors are contractually required to handle your data securely and in accordance with applicable law.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Enquiry and project correspondence: retained for 5 years after project completion or last contact
• Contractual records: retained for 7 years in accordance with UAE commercial law requirements
• Website analytics data: typically aggregated and anonymised within 26 months
• Marketing contact preferences: retained until you unsubscribe or withdraw consent

When data is no longer required, it is securely deleted or irreversibly anonymised.

We take data security seriously. As an ISO 9001:2015 certified organisation, our quality management systems include controls over how information is handled, stored, and accessed. Technical and organisational measures we apply include:

• Encrypted transmission of data via HTTPS across all website communications
• Access controls limiting data access to authorised personnel only
• Regular review of data handling practices as part of our quality management system
• Secure destruction of data no longer required

While we take all reasonable precautions, no data transmission over the internet can be guaranteed to be 100% secure. We encourage you to exercise care when sharing sensitive information.

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use the site.

Types of cookies we use:

• Essential cookies - necessary for the website to function (e.g., session management)
• Analytics cookies - used to understand traffic patterns and improve content (e.g., aggregated page view data)
• Preference cookies - used to remember your settings and choices

You can control or delete cookies through your browser settings at any time. Disabling cookies may affect the functionality of certain parts of the site. We do not use cookies for advertising or cross-site tracking.

Under the UAE Personal Data Protection Law (Federal Decree Law No. 45 of 2021), you have the following rights regarding your personal data:

• Right of access - to request a copy of the personal data we hold about you
• Right to rectification - to request correction of inaccurate or incomplete data
• Right to erasure - to request deletion of your data in certain circumstances
• Right to restriction - to request we limit how we use your data
• Right to data portability - to receive your data in a structured, machine-readable format
• Right to object - to object to processing based on legitimate interests
• Right to withdraw consent - where processing is based on consent, to withdraw it at any time

To exercise any of these rights, please contact us at technology@texturnkey.com. We will respond within 30 days. We may need to verify your identity before processing your request.

Our website may contain links to external websites, including partner organisations, project references, or social media platforms. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies independently.

Our operations are primarily based in the UAE. Where we engage service providers located outside the UAE (for example, cloud hosting or analytics platforms), we ensure appropriate safeguards are in place to protect your data in accordance with applicable law, including contractual protections equivalent to those required under UAE data protection legislation.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Continued use of our website following any update constitutes acceptance of the revised policy.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

If you are not satisfied with our response, you may have the right to lodge a complaint with the UAE Data Office or the relevant supervisory authority in your jurisdiction.